Nissan Opens New European Field Quality Center
11 Juli, 2007
The new facility, which was built at a cost of 4.5 million euros
(US$6.13 million(i)), will play a leading role for product quality
improvement in Europe, and also centralise responsibilities
previously handled by several functions dispersed throughout the
continent.
"Establishing the FQC here at Cranfield enhances our ability to
work cross-functionally and quickly develop countermeasures to
vehicle quality issues in Europe," said Russell Crossan, general
manager of quality for Nissan Europe.
Using parts collected directly from dealerships, FQC engineers
will reproduce the concern experienced by customers in the market.
They will then lead teams drawn from development, manufacturing and
suppliers to identify the root causes and develop "right first time"
countermeasures.
The centre will have a total staff of 46, as well as guest
engineers from supplier partners who will work with the FQC to
improve parts quality.
The new centre will work closely with Nissan's new
state-of-the-art field quality center which opened last week in
Kanagawa Prefecture, Japan, as well as Nissan's two FQC facilities in
the US, in order to enhance Nissan's global standard of quality and
ultimately contribute to higher customer satisfaction.
For a photo of Nissan's new FQC facility in Cranfield, go to:
http://www.nissaneurope-newsbureau.com
(i)Amount in dollars is translated for the convenience of the
reader at the foreign exchange rate of 1.3633 dollar/euro.
For more information, contact:
Mia Nielsen
Design & Technology Communications
Nissan Europe
+33-(0)1-30-13-6644
Matt Loader
Technology Communications
Nissan Technical Centre Europe
+44-(0)1234-755083
Nissan
work cross-functionally and quickly develop countermeasures to
vehicle quality issues in Europe," said Russell Crossan, general
manager of quality for Nissan Europe.
Using parts collected directly from dealerships, FQC engineers
will reproduce the concern experienced by customers in the market.
They will then lead teams drawn from development, manufacturing and
suppliers to identify the root causes and develop "right first time"
countermeasures.
The centre will have a total staff of 46, as well as guest
engineers from supplier partners who will work with the FQC to
improve parts quality.
The new centre will work closely with Nissan's new
state-of-the-art field quality center which opened last week in
Kanagawa Prefecture, Japan, as well as Nissan's two FQC facilities in
the US, in order to enhance Nissan's global standard of quality and
ultimately contribute to higher customer satisfaction.
For a photo of Nissan's new FQC facility in Cranfield, go to:
http://www.nissaneurope-newsbureau.com
(i)Amount in dollars is translated for the convenience of the
reader at the foreign exchange rate of 1.3633 dollar/euro.
For more information, contact:
Mia Nielsen
Design & Technology Communications
Nissan Europe
+33-(0)1-30-13-6644
Matt Loader
Technology Communications
Nissan Technical Centre Europe
+44-(0)1234-755083
Nissan
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